The Important Stuff...
SHIPPING & DELIVERY
Orders within South Africa
Although we try our best to get your order to you as quickly as possible, delivery can take between 3 and 5 working days, depending on the destination (2 to 5 working days for most city centres, and 5 + working days for outlying areas).
Orders placed on weekends and public holidays will be attended to on the first business day thereafter.
You will receive your tracking number on request.
The couriers deliver between 08:00 and 17:00 on Mondays to Fridays.
Kindly check that we have the correct address and ensure that you are either at home during delivery hours, or that you provide your work address.
While we strive to ensure that stock levels are accurate, this may not always be possible. Should it transpire that a product is out of stock, we will either offer you an equivalent product, notify you of how long it will take for new stock to arrive, or provide you with a full refund.
We reserve the right to adjust delivery costs on orders over 15 kg.
SHIPPING COSTS for orders under 5kg
Delivery to Major City Centres:
• Door to door under R1500: R50
• Door to door over R1500: FREE
Click and Collect in Store (Stilbaai): FREE
Click and collect at George Branch (8 Symmonds Lane) Wednesdays Only, excluding December Holidday season: FREE
• Expedited: R250 (only available for shipments under 5 kg – if yours weighs more, you will be contacted for a pay-in or to change to regular shipping)
Delivery to Non-Major City Centres/Towns:
• Door to door: R125 (only available for shipments under 15 kg – if your shipment weighs more, you will be contacted for a pay-in or offered to ship via the click and collect service)
By using this website or communicating with the provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communication should be in writing.
Namo Health might contact you via telephone (call or whatsapp) or email to discuss the client's order.
Online promotional offers are available at the Namo Health online store only. These prices do not directly reflect the prices of in store products. The offers are available at the indicated dates and times only, or while stocks last. Voucher codes cannot be used in conjunction with other promotions. Refunds will only be given on the sale price, not the original price.
Online Clearance Sales
Clearance sale items are end-of-line, and quantities are therefore limited and subject to availability as they will not be replenished.
The customer acknowledges that all items on promotion are limited. Namo Health will make all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, promotional offers are removed from the website. Namo Health, however, cannot guarantee the availability of stock.
Copyright and Intellectual Property Rights
The provider provides certain information on the website. Content currently or anticipated to be displayed on this is provided by the provider, its affiliates and/or a subsidiary, or any other third party owners of such content, and includes but is not limited to literary works, musical works, artistic works, sound recordings, cinematograph films, sound and television broadcasts, program-carrying signals, published editions and computer programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the provider, its affiliates or subsidiaries, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The providers reserve the right to make any changes to the website, content, or to products and/or services offered through the website at any time and without notice. All rights in and to the content are reserved and retained by the owners. Except as specified in these terms & conditions, the user is not granted a license or any other right including without limitation under copyright, trademark, patent or other intellectual property rights in or to the content.
Limitation of Liability
The website and all content on the website, including any current or future offer of products or services, is provided on an “as is” basis, and may include inaccuracies or typographical errors. The owners make no warranty or representation as to the availability, accuracy or completeness of the content. Neither provider nor any holding company, affiliate or subsidiary shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the content or the website or any functionality thereof, or of any linked website, even if the provider is expressly advised thereof.
Privacy: Casual Surfing
The user may visit the website without providing any personal information. The website servers will in such instances collect the IP address of the user’s computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent on the website, pages viewed, etc. The provider uses this information to determine use of the website, and to improve content thereon. The provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.
Choice of Law
This website is controlled, operated and administered by the provider from its offices within the Republic of South Africa. Access to the website from territories or countries where the content or purchase of the products sold on the website is illegal is prohibited. The user may not use this website in violation of South African export laws and regulations. If the user accesses this website from locations outside of South Africa, that user is responsible for compliance with all local laws. These terms & conditions shall be governed by the laws of the Republic of South Africa, and the user consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these terms & conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these terms & conditions, and the remainder of these terms & conditions shall continue in full force and effect. These terms & conditions constitute the entire agreement between the provider and the user with regard to the use of the content and this website.
Detailed Description of Goods and/or Services
Namo Health is an online and B&M store in the organic and natural product industry.
Agreement of Sale
An agreement of sale between Namo Health and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Namo Health.
Subject to availability and receipt of payment, orders will be processed within one working day.
All orders are dispatched via the Post Office or courier services (Triangle Couriers,The Courier Guy, Intertown Transport, DSV or a third party may be used). A delivery being delayed is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Return and Refunds Policy
The provision of goods and services by Namo Health is subject to availability. In cases of unavailability, Namo Health will contact you with options
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Namo Health.
If a product is damaged or broken when you receive it, you must inform Namo Health within one working day of receiving it. You will have to send a photo as proof. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier's remedy is then up to their own discretion and Namo Health itself will not be held responsible for issuing a refund.
If you receive the wrong product you must contact Namo Health within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account. Please note that refunds will not include the courier cost due to expenses we have towards the courier companies.
Payment Options Accepted
June 2020: Only EFT will be accepted until the website is fully operational. In the Future: Payment may be made via Visa, MasterCard and American Express credit cards or by bank transfer or cash deposit into the Namo Health (Lieben Health) bank account, the details of which will be provided during the checkout process.
Credit Card Acquiring and Security
Credit card transactions will be acquired for Namo Health via Virtual Card Services who use the strictest forms of encryption.
Customer Details Separate from Card Details
Customer details will be stored by Namo Health separately from card details which are entered by the customer on the Virtual Card Services secure payment terminal.
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
Namo Health takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. Unfortuantelty the delay of delivery due to the Courier companies used is out of our hands.
It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Namo Health accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products. We also suggest that you read all the product indications and warnings on the product before using it.
The use of any product or service bought from this website is at the purchaser’s risk. The purchaser/user indemnifies and holds the provider harmless against any loss, injury or damages that may be sustained as a result of using the products sold on the website.
Use of the Website
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
Namo Health may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Lieben Health PTY LTD based in South Africa
Namo Health respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to contact us.
Namo Health shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).